Shipping & returns
Here is what to expect from the moment you order to the rare occasion you need to send something back.
Orders placed before 1:00pm Central on a business day are processed and shipped the same day; otherwise they ship the next business day. Average U.S. delivery is 3-6 business days after dispatch.
We currently ship within the United States, including Alaska, Hawaii and APO/FPO addresses, though remote destinations may take a few extra days.
When your parcel leaves our facility you will receive an email with a tracking number. If 48 hours have passed since your confirmation and you have no tracking, check your spam folder, then contact support and we will look into it right away.
If your order arrives damaged, photograph the package and contact us within 7 days. We will arrange a replacement at no cost. If tracking shows delivered but you cannot find the parcel, give it 24 hours (carriers sometimes scan early), then reach out and we will help trace it.
Returns are tied to our 60-day money-back promise. In short: email support within 60 days of your order with your order number, we send a return authorization and address, you mail back any remaining bottles (opened or not), and we refund the product price once it arrives, usually within 5 business days.
Return shipping is the customer's responsibility unless we made an error. Original shipping charges are non-refundable. Full terms live on our refund policy page.